Leaders have to talk through difficult subjects with people. Everyone is programmed to not like hearing them – and not like hearing it in different ways. To be effective, leaders must remove the threat stimulus that causes people to resist these conversations, while still getting their message heard and acted on and, crucially, preserving the relationship.

This training session introduces an approach that allows a supervisor to say exactly what he or she needs to say, in a way that helps motivate and influence the other person.